Shipping policy

Shipping Policy

Order processing

All orders are packed and dispatched from Perth, Western Australia.

Please allow 1 to 3 business days for your order to be processed and dispatched. Orders placed on weekends or public holidays are processed on the next business day. During sale periods and peak seasons, processing may take slightly longer, and we will let you know if there is a delay.

You will receive tracking details by email once your order has been dispatched.

Please note: once an order has been dispatched, our couriers have sometimes been taking up to 4 business days to come and collect it. This is outside of our control, and the delivery timeframes below begin once the courier has collected your order. We appreciate your patience.

Bulky items

Many of our products, including Tuff Trays, stands and light tables, are large or oversized. These items are sent by road freight rather than standard parcel post. Road freight is reliable but slower than letter or parcel services, particularly for interstate deliveries from Western Australia.

Oversized items are usually delivered by a courier during business hours and may require someone to be present to accept the delivery. If nobody is available, the carrier will follow their own redelivery or collection process.

Estimated delivery timeframes

The timeframes below are estimates only and begin from the date of dispatch, not the date of order. Add 1 to 3 business days for processing.

Remote and very remote areas may take longer. If you are unsure about your location, please contact us before ordering and we will check with our carrier.

Delays outside our control

Once your order has been handed to the carrier, delivery timeframes are managed by them. We are not able to control delays caused by weather, road closures, carrier backlogs, peak periods or incorrect address details. We will always help you follow up a delayed delivery, and we will do everything we reasonably can to get it resolved.

Delivery addresses

Please check your delivery address carefully at checkout. We are unable to redirect a parcel once it has been dispatched, and redelivery to a corrected address may incur an additional charge.

We deliver to residential addresses, business addresses, schools and early learning centres. We are unable to deliver bulky items to PO Boxes or Parcel Lockers.

Shipping costs

Shipping is calculated at checkout based on the size, weight and destination of your order. Because our larger items are oversized, freight costs for interstate and regional deliveries are higher than for small parcels. Any applicable remote area surcharge will be shown at checkout before you pay.

Damaged or missing deliveries

Please inspect your order on arrival. If your item arrives damaged, or if your tracking shows delivered but you have not received it, contact us at [email] within 7 days with your order number and photographs where relevant. See our Returns and Refunds Policy for how we handle faulty and damaged goods.