Refund policy
Returns and Refunds Policy
Change of mind
We do not offer returns or refunds for change of mind once an order has been fulfilled.
If you change your mind, you may request a cancellation and full refund within 1 hour of placing your order, provided the order has not yet been packed or dispatched. Requests received after this window, or after your order has been fulfilled, cannot be accepted.
Where an item has already been delivered, we are unable to accept a change-of-mind return, even if the item is unopened and in its original packaging.
To request a cancellation, email us at emilie@busylittlefingers.com.au with your order number as soon as possible.
Orders not yet dispatched
If your order has not been packed or dispatched, we will do our best to accommodate cancellations, address corrections or changes to your order. Once an order has been fulfilled, we are unable to make changes.
Faulty, damaged or incorrect items
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
This applies regardless of the change-of-mind terms above.
If your item arrives damaged, faulty, or is not what you ordered, please contact us at emilie@busylittlefingers.com.au within 7 days of delivery with:
- your order number
- a description of the issue
- clear photographs of the item and, where relevant, the packaging
We will assess the issue and let you know the outcome, usually within 2 business days. Where a return is required, we will provide return instructions and cover the cost of return postage. You will not be asked to return an item at your own expense for a fault that is our responsibility.
Depending on the nature of the fault, we will offer a repair, replacement or refund in line with your rights under the Australian Consumer Law.
Items damaged in transit
Please inspect your order on arrival. If the parcel or contents are damaged, contact us within 7 days with photographs of the packaging and the item so we can resolve it with the carrier.
Refund processing
Approved refunds are issued to the original payment method. Please allow 5 to 10 business days for the funds to appear, depending on your bank or card provider. Original shipping charges are refunded where the entire order is refunded due to a fault or cancellation before dispatch.
Non-returnable items
Gift cards and digital or printable products are not returnable, except where required under the Australian Consumer Law.